Senior Service Engineer

Job Description

Biocomposites is an international medical devices company that engineers, manufactures, and markets world leading products for use in infection management in bone and soft tissue. Based in Keele, UK, it has global operations across Europe, USA, Argentina, Canada, China, and India. Biocomposites is a world leader in the development of innovative calcium compounds and bone cements for surgical use. Its products regenerate bone and target infection risks across a variety of specialties, including musculoskeletal infection, orthopaedics, trauma, spine, foot and ankle, podiatry, and sports injuries. Biocomposites products are now used in over one million procedures per annum and sold in more than 100 countries around the world.

The role

The Senior Service Engineer is responsible for coordinating, managing, and overseeing facility- and equipment-related service activities within a regulated medical device environment. This role ensures that building services, utilities, and critical equipment are maintained in a compliant, safe, and operational state through effective management of external contractors and service providers. The Senior Service Engineer supports manufacturing and laboratory operations by coordinating planned and reactive maintenance, service scheduling, and documentation, while ensuring adherence to quality, safety, and regulatory requirements.

Reports to

Engineering Manager

Location & working pattern

Keele office, standard working hours (e.g. Mon-Fri, 8.00 – 16.00, 35hpw) with flexibility.

Duties & Responsibilities

• Oversee and manage external contractors responsible for building, facilities, and utility services, ensuring work is completed safely, on time, and to required standards.
• Coordinate servicing, maintenance, and inspection of manufacturing, laboratory, and facility equipment, including scheduling and service planning.
• Act as the primary point of contact for service providers, managing work permits, access, supervision, and compliance with site procedures.
• Ensure all service and maintenance activities comply with company quality systems, health and safety requirements, and regulatory standards.
• Review and approve service reports, maintenance records, and contractor documentation for accuracy and completeness.
• Support equipment uptime by coordinating corrective and preventive maintenance activities.
• Liaise with Engineering, Quality, Manufacturing, and EHS teams to minimize operational impact during service activities.
• Support audits and inspections by providing service, maintenance, and contractor-related documentation.
• Identify opportunities for improvement in service coordination, contractor performance, and facilities reliability.
• Assist with budgeting, service contracts, and vendor performance reviews as require

Essential requirements 

• Training in facilities management, maintenance systems, or engineering services.
• Training in health and safety, contractor management, and risk assessment.
• Significant experience in facilities, maintenance, or service engineering within a regulated industry such as medical devices or pharmaceuticals.
• Proven experience managing external contractors and service providers in an operational environment.
• Experience coordinating maintenance and servicing of equipment and building systems (e.g., HVAC, utilities, safety systems).
• Strong knowledge of facilities engineering, building services, and equipment maintenance coordination.
• Understanding of regulatory, quality, and documentation requirements in a medical device environment.
• Ability to manage service schedules, prioritize tasks, and resolve issues efficiently.
• Strong vendor and contractor management skills, including performance monitoring.
• Competence in reviewing technical service documentation and reports.
• Proficiency in standard office software and maintenance management systems.
• Strong leadership and coordination skills with the ability to manage multiple stakeholders.
• Highly organized, proactive, and detail-oriented approach.
• Strong problem-solving and decision-making capability.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and manage competing priorities.
• Strong safety and compliance mindset.
• Ability to work across manufacturing, laboratory, cleanroom, and facilities environments.
• Availability to support occasional out-of-hours or emergency service activities.
• Physical ability to access plant rooms and service areas as required.
• Compliance with all company policies, quality system requirements, and health and safety procedures.

Desirable requirements

• Working knowledge of quality systems and regulatory requirements applicable to medical device manufacturing (e.g., ISO 13485, FDA 21 CFR Part 820).
• Experience supporting audits, inspections, and compliance activities.
• Experience with computerised maintenance management systems or service tracking systems is preferred.

What do we offer?

Competitive salary and benefits! With us, you will receive a competitive salary package and benefits.

We grow talent. At Biocomposites we create opportunities to thrive and grow.

One Biocomposites – team spirit & engagement. Our culture is important and we strive to create engaged and inclusive global teams that encourage colleagues to share their diverse perspectives and opinions.

Who do we look for?

People who are passionate about what we do.

People who are open minded to evolving the way we work.

People who can work together to transform outcomes and change lives.

Benefits:

• Company events
• Company pension
• Employee discount
• Free or subsidised travel
• Free parking on-site